1. Introduction
Welcome to FluentSync Solutions. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
This policy applies to information we collect when you use our core services, which include:
- Website & App Hosting
- Professional Email
- CRM Setup & Management
- Server & Remote Access
- Automation & Workflows
- Security & Backups
- Domain & DNS Management
- Business Cloud Storage
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, company name, billing address, email address, and telephone number, that you voluntarily give to us when you purchase or register for our services.
Publicly Available Social Media Data
We are collecting data from public posts in social media such as Facebook, LinkedIn, and public websites to create a connection. This data is limited to information you have made publicly accessible on those platforms or sites, and it is used in accordance with applicable laws, regulations, and the terms of those platforms.
We may also collect this data to send you messages, emails, or other communications for marketing and promotional purposes related to our services. To opt out of our marketing and promotional campaigns, please manage your subscription here.
Data Collected for Service Provision
As part of providing our core services, we process and store data on your behalf. This includes:
- Website & App Hosting: Files, databases, and application data you upload to our servers.
- Professional Email: Email content, sender/recipient information, and attachments required for mail delivery.
- CRM Setup & Management: Customer data and sales information you input into the CRM system we manage for you.
- Server & Remote Access: System logs, user activity, and any data stored on managed servers.
- Business Cloud Storage: Any files or documents you upload and store using our service (100GB for owner, 5GB per team member).
We act as a data processor for this information, and you are the data controller. We will only access this data as required to provide support, maintain the service, or as legally compelled.
Derivative Data
Information our servers automatically collect when you access our services, such as your IP address, browser type, operating system, and access times.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account.
- Provide and deliver the services you request, process transactions, and send related information.
- Email you regarding your account, orders, or service updates.
- Enhance the security of our platforms and services.
- Monitor and analyze usage and trends to improve our infrastructure and offerings.
- Perform security functions, such as preventing fraud and other illegal activities.
- Respond to your comments, questions, and customer service requests.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We implement modern security protocols and automated backup solutions to protect your critical data. While we have taken reasonable steps to secure your data, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files placed on your device when you visit a website. Below we explain the types of cookies we use and how you can manage them.
Types of Cookies We Use
- Essential / Strictly Necessary: Required for the website to operate and to provide the services you request (for example, session cookies, authentication). These cookies cannot be turned off in our systems.
- Performance & Analytics: Help us understand how visitors use our site (e.g., page visits, errors). We use this data to improve functionality and reliability.
- Functional: Remember your preferences and choices (for example, language or region) to provide an improved, personalized experience.
- Marketing & Advertising: Used to deliver marketing messages and measure campaign performance. This includes cookies we set or that are set by third-party partners.
Third-Party Cookies
We may allow third-party services (such as analytics and advertising providers) to set cookies on our site. These third parties may use cookies to collect information about your online activities across different websites to provide targeted advertising or analytics services. Their use of cookies is subject to their own privacy policies.
Your Choices
You can manage cookies in several ways:
- Use the cookie settings control on our site to accept or decline non-essential cookies.
- Change your browser settings to block or delete cookies. Note that blocking cookies may impact site functionality.
- To opt out of marketing emails, manage your subscription here.
Retention
Cookie retention periods vary depending on the cookie type and third-party provider. We retain performance and analytics cookies for the time necessary to achieve the purposes described above, typically up to 24 months unless otherwise specified by the provider.
Contact
If you have questions about our use of cookies, please contact [email protected].
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
FluentSync Solutions
[email protected]